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RBS Payments App to Help Scottish Business Re-Open After Covid-19

David Paul



The payment service app will allow for a reduction of human contact, avoid cash handling and accept contactless and mobile payments either in-store, over the phone or online.

Royal Bank of Scotland (RBS) has launched a new payments app designed to make it easier for small businesses to accept payments and manage their finances during Covid-19.

‘Tyl’ enables small businesses to accept Chip & PIN, contactless and telephony payments using a mobile terminal.

The initial launch in Scotland is part of a strategic rollout across the UK, with the Tyl team having previously worked in collaboration with UK based SME customers to design and deliver a new proposition suited to their needs.

Malcolm Buchanan, Scotland Board Chair, commented: “With Covid-19 driving a significant shift in the economic landscape, we recognise our role in helping to support businesses and we are proud to launch Tyl to our Scottish customers.

“Tyl is the latest development in our portfolio of new and innovative customer-focused services as we seek to maintain our commitment to developing new technologies that enable our business customers to meet the daily challenges they face, whilst also helping to build resilience and provide opportunities for growth.”

Another important function of Tyl is its next-day settlement feature, something which has been a crucial factor in helping businesses with cash flow during the coronavirus pandemic.

In the future, RBS says it hopes to have terminals sent to business users within 24 hours and provide straightforward customer on-boarding and simple pricing.

Mike Elliff, Tyl CEO, said: “Tyl is an innovative new payment service for our customers in Scotland. We hope that our easy on-boarding process, next-day settlement, straightforward pricing and the fact that we are supported by a large, trusted bank will help our customers to increase their use of card and contactless payments during this difficult time when business are having to adapt to a world of social distancing and remote shopping.

“Community is a core part of Tyl’s approach and in addition to offering all our customers support through free terminals for the rest of 2020, we donate to charity for every single transaction we make for our customers.”


The app also provides smart data-led insights to help users make informed decisions to improve their business. Customers in Scotland will have access to card acquiring capability in-store and online, as well as tools to help them manage and grow their business.

Currently, the need for businesses to adapt and change their practices to ensure social distancing measures are adhered to – and to help grow their business in the future – means that the RBS Tyl platform is launching at a critical time for many.

David Paul

Staff Writer, DIGIT

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