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TSB Reveals 80 New ‘Flexible’ Staff Hires for Edinburgh Tech Hub

David Paul

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TSB IT Systems

The Edinburgh-based tech hub will house technology specialists, data engineers and analysts on flexible working hours.

Banking group TSB has announced the recruitment of nearly 80 staff on flexible working hours to be based at its new technology centre in Edinburgh, according to the Scotsman.

In January this year, the banking group announced the creation of 100 high-skilled, tech-focused jobs as part of plans for the new hub in the city.

The firm has continued the process hiring through lockdown, with 79 people now recruited and the remaining roles due to be filled over the summer.

A variety of specialist engineering roles will be available at the centre, and TSB said the positions will “align with a new flexible approach to working that TSB has implemented in response to the Covid-19 pandemic.”

Robin Bulloch, TSB’s customer banking director, commented: “Launching the TSB technology centre in Edinburgh builds on our long history in Scotland…the new members of our team have played a key role in supporting our customers and colleagues through this challenging period by enhancing our online banking capabilities and building the digital infrastructure needed to deliver Bounce Back Loan Schemes.

“Customer demand for new services will only continue and this new investment will ensure we are well placed to meets the needs of our five million customers now and in the future.”

The bank filled some of the required roles before lockdown began, who helped set up a large-scale remote working operation.

At the peak of the crisis, 45% of TSB’s team were supporting customers through home working. The creation of the centre follows TSB’s pledge to invest £120 million to transform its digital channels.

Finance secretary Kate Forbes said: “We are working towards becoming a world-class digital nation with a highly skilled digital workforce, and the hub’s creation strengthens this aim.

“The financial and technology sectors are of even more critical importance to the economy than ever before as we start to move towards recovery after the coronavirus pandemic.

“Indeed, both sectors have provided crucial support to businesses throughout the crisis and I am grateful to them for their contribution.”

As part of the creation of the hub, TSB has also announced a new strategic partnership with IT giant IBM with aims of becoming a “truly digital” business.

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TSB recently announced a surge in digital banking registrations and confidence in its online services during the lockdown period.

Data from TSB showed that, since the 23rd March lockdown, the average number of customers registering for the mobile app has almost trebled from just over 1,270 to almost 3,480 per day. Enrolments for internet banking rose by 137% over the same period.

David Paul

Staff Writer, DIGIT

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