As part of a major business restructuring, Virgin Media has announced that it will cut 800 jobs at its call centre in Swansea, with 220 of those moving to a new facility in Bellshill outside Glasgow.
The company is cutting its UK customer service centre from eight to four, with operations headquartered in Manchester.
The company currently has 295 customer service staff in Bellshill, but will relocate them to the new facility in the near future.
Virgin Media staff were told on Thursday that jobs would be transferred under Transfer of Undertakings – Protection of Employment (TUPE) which will protect their terms and conditions of employment.
The company has said that approximately 370 staff from the current Bellshill location will move to a new, smaller building within the same business park, in addition to around 150 staff currently working in Uddingston and Renfrew.
Tom Mockridge, CEO of Virgin Media, said: “Last year Virgin Media began a three-year property investment programme to create fewer, higher-quality work places to better support our people, our business and growing customer base.
“As a result, we plan to invest an additional £40 million over the next three years to refurbish key sites and acquire new alternative sites. As part of this we intend to create four regional customer operations hubs while increasing the flexibility of our customer services resources.
“As a consequence, we have proposed the customer operations roles currently based at our Swansea site will transfer to either one of our partners or to a soon to be refurbished site at Wythenshawe near Manchester.
“The majority of the remaining roles will relocate to alternative sites across the UK. This means that our site in Swansea will close by the autumn of 2019.”
He added: “We are now working with, and supporting, all employees who have been asked to relocate, who may be in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners.”