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User Issues Reported after Vaccine Passport Launch

Graham Turner

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Scottish Vaccine Passport App
Just hours after its launch, various issues have been reported with Scotland’s vaccine passport app.

From 5am this morning, any guests attending large-scale events must show proof they have had two jabs. However, many are reporting they can’t even register on the app.

There are wide reports on social media that the main problem arises when people try to use their NHS CHI number to register, causing the app to crash.

The app became available for download on iOs and Android yesterday evening. Criticism was already being levelled at the app for its late launch – it was supposed to be available from lunchtime, yesterday.

Jackie Baillie, Scottish Labour’s deputy leader, said: ‘The launch of the Covid status app has been a complete shambles.

“I have already been contacted by several constituents complaining that the app crashed on them. It is typical of the SNP to rush this out when it clearly doesn’t work.

“This is embarrassing for the Scottish Government, they need to get a grip and fix the app urgently.”

A Scottish Government spokesman said: “Some people may be experiencing issues which are likely to be caused by extremely high initial traffic and a large number of users trying to access the app at once.

“We advise people whose data is not found to try again a couple of hours later.”


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The launch of the app also came on the same day the Night Time Industries Association (NTIA) Scotland lost a legal bid to delay the rollout.

People attending nightclubs, football matches or large gatherings such as music festivals in Scotland will be required to use a vaccine passport.

These passports will be required for all ‘high risk’ events and large gatherings, and are intended to help monitor and track the spread of Covid cases as the country continues to open back up.

The Scottish Government confirmed a grace period has been agreed until October 18th before the scheme is legally enforced.

Speaking about the app’s launch, Deputy First Minister John Swinney said: “We know from expert public health analysis that we must do all we can to stem the rise in cases and reduce the pressure on the NHS.

“Vaccine certificates have a role to play as part of a wider package of measures. They add a further layer of protection in certain higher risk settings.

“This is a very limited scheme and we hope this will allow businesses to remain open and prevent any further restrictions as we head into autumn and winter.”

Graham Turner

Sub Editor

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