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Scottish Data Insight Firm Offers Free Business Support in Response to Coronavirus

Duncan MacRae



As governments increasingly urge people to stay at home and self-isolate, remote working is now the only viable option for most organisations.

Employee engagement and wellbeing platform, Trickle, is offering its services for free until the 3rd of May to help workers adjust to drastic changes in their work patterns.

Due to the spread of the Coronavirus, several of the world’s largest companies, such as Microsoft, Twitter, Apple, Amazon and Salesforce, have made working remotely mandatory in an effort to slow the spread.

Since the World Health Organisation (WHO) declared that the virus has reached pandemic status, an increasing number of companies are following suit in an effort to protect their employees’ health, slow the spread of the virus and ensure business continuity. Covid-19 has made many businesses re-evaluate how they work and make changes rapidly to adapt to the situation as it unfolds.

As the government increasingly urges people to stay at home and self-isolate, remote working is now the only viable option for most organisations to ensure they can continue operating.

Thanks to technology many people are able to work collaboratively around the globe and keep the lines of communication flowing all from their home office. Given these unprecedented circumstances, working remotely can stop everything from grinding to a halt and help keep things “business as usual”. But, like self-isolating, remote working can be a daunting prospect for many.

A spokesperson for Edinburgh-based Trickle said: “Although working from home is not a new concept, it isn’t yet the norm for most people, which is why it can provoke such mixed feelings. But providing teams the opportunity to work from home during this period can greatly ease the stress they are facing.

“While working from home suits some people, for a traditional on-site worker it can be a major shock to the system that can throw off their daily routine. Big and unanticipated changes in work dynamic, such as suddenly becoming a remote worker, can have a major effect on people’s wellbeing, mental health and work performance.

“Being suddenly left bereft of regular daily interactions with teammates can lead to feelings of uncertainty, anxiety, isolation and increased loneliness. Without regular communication with leadership and guidance on work related issues staff members could be left feeling adrift. Interaction and guidance is vital for some employees who need a lot of interaction to keep their energy and spirits up, and companies must take this into account.”

According to research from the University of California Irvine, the most successful remote work setups are those in which staff are able to maintain similar work styles, are friendly with their coworkers, have the technology they need to collaborate, and have the digital skills to use that technology.

“Trickle understands this and knows that employee wellbeing and engagement are key to successful remote working,” the spokesperson added. “Our platform gives your people a voice to raise suggestions, concerns and queries in these uncertain times and we are, therefore, offering organisations completely free access to its platform until May the 3rd.

“Our employee engagement and wellbeing platform keeps people connected, prioritises team suggestions and concerns, and enables private, one-to-one support for wellbeing or other personal issues. Trickle allows teams to safely communicate information with each other and upwards to management. Fostering these types of interactions via the platform helps encourage a sense of inclusion, which in turn helps tackle feelings of disconnectedness.”


Changing a work environment so quickly and significantly can create a number of challenges, but Trickle believes it can help to manage this by enabling an organisation to better prioritise and resolve problems before they escalate and to demonstrate they are actively listening to their people.

“Now, more than ever, leadership must be sensitively attuned to remote workers’ well being both mentally and physically,” the spokesperson said.

Trickle’s platform uses a familiar interface similar to social media networks, such as Facebook, and is described as intuitive to use, making it easier for workers to start using it right away, and is compatible with connected devices, including laptops, tablets and smartphones.

The spokesperson added: “Even if your organisation has thousands of employees, our platform can be up and running within a matter of hours – and being cloud-hosted, there is practically no impact on your IT resources to make it operational.”

To start using Trickle contact the team here to get up and running within 48 hours.

Duncan MacRae


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