Ryanair has confirmed that its website and mobile app will close for 12 hours while they undergo a system upgrade from 5pm tomorrow (7th November) until about 5am on Thursday 8th November.
During that time its online check-in service will be unavailable. The Irish budget airline has not stated exactly what the upgrade will entail, but in May 2018 it had confirmed it would transfer almost all of its infrastructure from Microsoft to AWS.
Ryanair said it has contacted all customers booked to travel on the 7th and 8th November by text and email to advise them to check-in online for their flight before the website closure takes place.
New bookings or changes to existing flights will not be possible during this website and app downtime. There are normally about 1.5 million visits to ryanair.com on a daily basis with an average of 22,700 boarding passes downloaded each day.
Ryanair’s policy states that passengers will be charged £55 if they require airport check-in, although it is free for its Flexi Plus passengers.
Its online check-in facility is only open between 48 hours and two hours before a flight for passengers who have not paid extra to select a seat.
The operators head of communications, Robin Kiely, explained that the 12-hour website closure and system upgrade is part of the airline’s continued digital development.
He said: “We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe’s largest travel website.”