O2 Loss of Service Blamed on Third Party Supplier Software

phone not working

Customers of O2 have been left without 4G and data services since 5.30am this morning.

O2 customers are experiencing a loss of service as the telecomms provider’s network dropped at about 5.30am this morning (6th December).

A statement from O2 read: “We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority.

“One of our third party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this. We’d encourage you to use Wi-Fi wherever you can and we are really sorry.”


As is customary on such occasions, O2 customers took to Twitter to vent their frustration.

One Twitter user, named Informatique, said: “I expect compensation for the lost service will be paid? I am uncontactable…rendering the contract cost a bit of a waste of money.”

Helana said: “Been with O2 for nearly 15 years but I’m moving to EE at the end of the month because my service has gone downhill so much over the past year and prices keep rising!”

Danielle Burns tweeted: “I thought my ex had blocked my phone 😭 you better dish out some nice presents in priority for this!”

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On a more positive note, Dawn Marie Bates said: “I have a day off work and now you’ve made sure work can’t contact me. Very good work O2 – I’m enjoying the peace and quiet 😍 Sounds like a stressful morning for you guys though.”

O2 explained that although its technical teams are investigating reports of issues when using data, “voice calls are working OK” – but not all customers agreed.

O2 added: “We are really sorry and working as hard and as fast as we can to fix this. Please keep an eye on our status checker: http://o2.uk/ServiceStatus.”

At the time of writing, the service status web page was unreachable, though.

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