Edinburgh-based tech firm Neatebox have launched an app designed to help people with disabilities enjoy a “five star level of service” when visiting the city’s key attractions. The Welcome platform is intended to improve the relationship between staff and customers by making initial greetings more friendly. It also provides information on venues and attractions, including five ‘top tips’ relevant to people with disabilities.
CEO and founder Gavin Neate launched Neatebox after an 18-year career as a guide dog mobility instructor. His knowledge of, and experiences working with, visual impairment and assistive technologies led to his creation of the company in 2011.
“With poor communication and understanding of disability I felt that it was time to use our smart devices to break down barriers and improve human-to-human interactions,” he said. “I am incredibly excited that Welcome will give us the chance to really help those with hidden disabilities as much as anyone else and look forward to introducing the platform internationally next year.”
Welcome is a cloud-based web platform that can be accessed from any device, including PC, Mac, tablet, or mobile. Businesses can use the app to inform customers of their accessibility features, and users with disabilities can notify venues of their requirements before arrival.
The app was showcased at the Forth Valley Sensory Centre last month, which offers services and advice for people with sight or hearing impairments. Jacquie Winning, Centre Manager at the Centre, said:
“The Welcome app is a great piece of innovative technology which we are delighted to be using here at the Centre. We know there has been a real buzz about it amongst our centre users and we look forward to more organisations signing up and committing to improving their customer service for disabled people.”