Schools, pupils and parents in Scotland have reported that Microsoft Teams has been running slowly or not at all on the first day of term.
Microsoft’s services allow school pupils to carry out important work, with many using Teams to communicate with teachers and classmates.
However, issues have been reported across the country by schools and teachers having trouble connecting to certain services, affecting the ability to provide home learning.
Commenting on the outage, Clyde Valley High School tweeted: “Our online learning provision begins today for all of our pupils.
“Due to the very high demand for Microsoft Teams across Scotland, there may be issues initially getting logged on or accessing some files. This is a national issue on the site and may take a little time to rectify.”
RHS Digital Learning Tweeted that there appeared to be a “wider problem with Microsoft Teams today due to the numbers using it,” and provided forwarding links to try and help users.
We hope you are all managing well this morning. For those who have been having issues getting in to a Teams class, please follow this link. There are a variety of help videos on this page, one of which is titled “How to log into teams with the app”.https://t.co/UfT24T2uSF
— RHS Digital Learning (@DigitalRhs) January 11, 2021
In responses to users who took to Twitter to highlight platform issues, Microsoft Teams responded saying that they are “currently investigating a potential issue affecting Teams access for some users in the UK.”
Since the first lockdown in March 2020, the use of platforms such as Microsoft Teams has increased exponentially as more and more people work and study from home.
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Many schools had to shift teaching materials to an online format, and programs such as Teams provided a solid platform for easy communication between teachers and pupils.
However, the increased demand had caused many sites to have connectivity issues in dealing with the increased load.
On the 24th March, one day after the first lockdown began, Firefly Learning announced it was having trouble dealing with the ‘unprecedented demand’ as teachers use the platform to set and mark homework for children studying from homes.
The move to home learning has put many families into difficult positions, with parents having to balance their own home-working situations with having their children at home.
As well as this, research by the BBC showed that pupils in Scotland would face ‘disparities’ in online learning when it began today, with research showing that live-streamed lessons would not be offered to all children.
Council’s across Scotland said they would provide a mix of different learning tools to pupils, but some have ruled live-streamed lessons out entirely. The Scottish government said a uniform approach would be “counterproductive”.