Kwik Fit Confirms Malware Attack
Kwik Fit’s computer network has been infected with malware that is wreaking havoc with its booking system.
Car servicing and repair company, Kwik Fit, has confirmed that its systems have been infected with malware, which is affecting its ability to book in vehicle repairs and handle other customer requests.
Kwik Fit began informing customers on Saturday (26th of January) that it had gone offline but said it had fixed the problem on the same day. However, it has since told the BBC that it is still experiencing some problems but declined to provide more details.
A spokeswoman for Kwik Fit said: “We first experienced some issues with a virus in our IT network during the weekend. This affected a number of our systems but in the interest of ongoing security we can’t confirm the source of the problem.
“We have been working to get our operational systems back up and running normally and while there is still some disruption, our centres are open as usual.”
Customers have taken to social media to vent their frustration with the company.
@Kwik_Fit you cancelled my tyre fitting appointment on Saturday, promised that you would arrive to fit my tyres this morning (Monday)…… no show and no contact.
“You can’t get better than a Kwik-Fit Fitter, were the boys to trust” ……
— Jase O’T (@Jase_OT) January 28, 2019
@Kwik_Fit Turned up at Kwik Fit Coventry at 10am for a booked brake test and was told that the systems have been down for more than 24 hours so they can’t carry out the test. Gave my number and told them to call me when the systems have been sorted. Heard nothing. any update?
— Steve Rumney (@STEVEN_RUMNEY) January 27, 2019
Kwik Fit said it does not believe that its customers’ records have been affected by the attack. It added: “We can reassure customers that we do not store any of their financial information and currently have no reason to believe that any customer data was compromised. For security reasons we are not able to say anything else.”