Fallout 76 Saga Worsens as Glitch Sees Players’ Sensitive Data Leaked
Players of the bug-plagued Fallout 76 have had their private data exposed due to an error in the game’s support ticket system.
On Wednesday the 5th of December, Fallout 76 players reported that they had unwittingly gained access to the support tickets of their fellow gamers. As well as gaining access to the tickets, they were also able to view other players personal information such as addresses and contact information.
Not only could they view this information, but they could also edit and resolve support tickets themselves enabling them to interfere significantly with other players’ gaming experience.
Apparently, the data leak was triggered when Bethesda, the American video game publisher of The Elder Scrolls and Fallout series, released the “Power Armor” edition with what was supposed to be a Brotherhood of Steel helmet and canvas bag.
Players were angered when the latter turned out to be nylon, and in response, the company announced it would upgrade the bags to canvas.
Bethesda support tweeted that to obtain their upgrade players needed to submit a ticket by January the 31st 2019, stating: “We’ll arrange to send you a replacement as soon as the bags are ready.” The majority of compromised tickets were related to the promised canvas bag upgrade.
The details of the leak were first exposed on Reddit by one of the players. One user wrote: “Beware with what information you put in your tickets, cause they are basically public! I went on the support website today, to update a ticket of mine, and surprisingly (or not…) I ended up being able to see all sorts of tickets, with people putting their personal information in them, like receipt screenshots, names, addresses and so on.
“I’m assuming this is a bug in the website because I don’t see for what reason Bethesda would make tickets public.”
Credit Card Details and Passwords Weren’t Disclosed
Bethesda has said that the issue has been resolved, but there has been no further communication reassuring its customers in regards to their privacy.
The company has locked threads on their own support site in a bid to limit the discussion of the incident. However, this hasn’t deterred players from taking to other platforms such as Reddit and Twitter to vent their frustration.
In a statement on Twitter Bethesda said: “We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.
“We are still investigating this incident and will provide additional updates as we learn more…no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted.”