Nearly 1,500 Repairs Needed for Edinburgh Trams Ticket Machines

Edinburgh Tram Ticket Machine

Edinburgh Trams has called out engineers more than 1,440 times to rectify issues with faulty machines since the line opened in May 2014.

Ticket machines for Edinburgh’s tram network have required maintenance work nearly 1,500 times, according to the network operator.

Details revealed by a freedom of information request by a disgruntled passenger, David Montgomery, highlight repeated issues with the machines and a growing number of complaints.

Edinburgh Trams has called out engineers more than 1,440 times to rectify issues with faulty machines since the line opened in May 2014.

Machines at various stops around Edinburgh do not provide change and require passengers to spend more than a £3 minimum on tickets when using credit or debit cards. The price of a single fare is £1.70, meaning passengers using this payment method need to spend nearly double the amount to receive a ticket.

More than 260 complaints have been filed against the operator over its card and change policy, which differs to other transport operators such as ScotRail.

ScotRail ticket machines do not have minimum spend restrictions on credit or debit cards and machines which accept cash also give change.

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A spokesperson for Edinburgh Trams said: “On average, approximately six service requests are raised each week for one of our ticket machines across 16 stops, so this doesn’t seem to be unusually high.

“With 50 machines in total, our customers can typically use another machine or contact a member of staff while our engineers work quickly to resolve any issues.”

The minimum spend policy is an “inherited processes from previous management,” the spokesperson said. However, it was noted that cash payments do reduce the cost of transactions.



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