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Edinburgh-made Body Cameras Help Waitrose Deliver to Customers When Not Home

Duncan MacRae


Waitrose will soon begin a trial of home deliveries in which drivers will enter customers’ homes wearing body cameras while they are out.

Waitrose has selected Edinburgh-based body worn camera specialist, Edesix, to help it with home deliveries.

The supermarket chain will soon begin trialling a new in-home delivery service that will allow drivers to enter a customer’s home to complete a delivery while they are out.

The trial, which will also use smart lock technology, will take place in London later in October. Waitrose, owned by the John Lewis Partnership, will be the first UK supermarket to try in-home deliveries.

Participating customers will create a temporary access code for their smart lock, which will be sent to Waitrose via a secure app. The code will be forwarded to the driver at the scheduled delivery time and deleted after the delivery has been made. The driver will wear an Edesix body worn camera and customers will be able to watch the video the next working day.

Head of business development at Waitrose, Archie Mason, said: “There’s an increasing demand among customers to make shopping even more convenient to fit around their busy lifestyles. The concept of ‘in-home delivery’ has started to prove popular in other countries so we are keen to establish if there is an appetite for it in the UK.

“The fact that the movements of all delivery drivers will be recorded by Edesix Body Worn Cameras will give customers complete peace of mind.”

Richie McBride, managing director of Edesix, said: “We are delighted to team up with Waitrose & Partners on this exciting new trial. The use of our cameras will give in-home delivery customers the reassurance they need that nothing untoward will be taking place in their home while they are not there. This is yet another example of a new market Body Worn Cameras can be utilised for.”

Edesix has also recently won some major contracts with the likes of UK prisons, Scotrail and South Australian Police.

Duncan MacRae


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