Edinburgh Airport has revealed plans to trial a mobile ordering service for Passengers with Reduced Mobility (PRM).
The FetchyFox platform will enable passengers at Scotland’s busiest airport to order food and beverages from various eateries in the departure lounge and have it delivered.
Initially, the platform will be trialled with Barburrito and The Gathering Deli, however, the service could be expanded to other venues in the future.
FetchyFox CEO Christina Apatow said: “We believe it is important to provide an equitable airport experience to PRM passengers. It’s no surprise that Edinburgh’s amazing team has made empowering this passenger segment a priority as they continue their promise to provide exceptional service.
“At FetchyFox, we care about each passenger’s journey and carefully consider how it can be improved with the help of technology. At Edinburgh, we have been thrilled to witness the delight and satisfaction that this service brought to travellers.”
Phionna Cowan-Hoffman, sales and marketing manager at DrumBrae Solutions Limited, was one of the first customers to use the platform.
“It really improved my airport experience knowing that the order process was so easy and that I could relax before my flight,” she said. “Airports as busy as this can be quite an overwhelming experience for anyone, so it was great to have that extra assistance from staff.”
The introduction of the platform aligns with the airport’s strategy to adopt technology that helps improve services and efficiency for passengers. Edinburgh Airport also uses the Welcome App, developed by Edinburgh-based startup Neatebox to help passengers with disabilities navigate the airport.
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Anthony Payne, enterprise applications manager at Edinburgh Airport, said: “We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible – FetchyFox brings both of those things to the table.
“By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.”